Are you passionate about delivering exceptional customer service? Do you have a keen interest in the automotive industry? If so, we have the perfect opportunity for you! Join our dynamic team as a Service Advisor and play a crucial role in ensuring our customers receive top-notch service and support. 

Key Responsibilities:

Customer Assistance:

• Greet customers in a courteous and friendly manner, assisting with their enquiries and service-related needs.
•  Act as a point of contact for customers, providing information about services, pricing, and available appointment times.
  
  

Administrative Support:

• Maintain accurate records of service appointments, customer interactions, and relevant paperwork.
• Assist in preparing invoices, estimates, and other service-related documents.
  
  

Learning and Development:

• Participate in training programs and on-the-job learning to acquire knowledge about automotive services, products, and procedures.
• Shadow experienced Service Advisors to gain insights into service advising best practices.
  
  

Customer Satisfaction:

• Strive to provide exceptional customer experiences and resolve customer concerns or issues with professionalism and empathy.
• Collaborate with the service team to ensure that customer expectations are met or exceeded.
  
  

Qualifications:

• Strong communication skills, both verbal and written.
• Customer-focused attitude with a genuine desire to help and learn.
• Basic computer skills and familiarity with office software applications.
• Valid UK driver's license

For further information please contact Jason Parsons by email: kris.green@kgm-birmingham.co.uk or Tel: 0121 444 27